Refund policy
RETURN & REFUND POLICY
We offer a 14-day return policy. You have 14 days after receiving your order to request a return.
Return Eligibility
To qualify for a return:
- The item must be unused and in its original condition.
- It must be returned in its original packaging.
- A receipt or proof of purchase is required.
To request a return, contact us at:
Damaged, Defective or Incorrect Items
Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong product, contact us within 48 hours of delivery at:
Include your order number and photos of the issue.
Return Shipping
If the return is approved, we will provide return instructions.
Return shipping is free for approved returns.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Gift cards
- Items returned after the 14-day return period
Refunds
After receiving and inspecting your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Your bank or credit card company may require additional processing time.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: support@zoomieclup.com
Phone: +1 (512) 545-0804