Shipping policy

SHIPPING POLICY

Order Processing

We process orders within 1–3 business days after the order is placed.

Orders are not processed or shipped on weekends or U.S. federal holidays. Processing times may be longer during holidays, promotions, or periods of high order volume.

Shipping Times

Standard shipping usually takes 5–15 business days after the order has been processed.

Delivery times are estimates and may vary depending on the destination, shipping carrier, weather, product availability, and other circumstances outside our reasonable control.

Tracking Information

Once your order has shipped, you will receive an email containing your tracking information.

Please allow up to 48 hours for tracking information to become active.

Free Shipping

We currently offer free standard shipping on all orders.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to us because the shipping address provided by the customer was incorrect or incomplete, please contact us before we reship the order.

Lost, Stolen, or Delayed Packages

Once an order has been shipped and transferred to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, and the carrier.

If your package is delayed, lost, or appears to have been misdelivered, please contact us at support@zoomieclup.com and we will work with you to determine the appropriate next steps.

If you have any questions about your order or shipping, please contact us at:

support@zoomieclup.com